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Solutions for your processes and your industry
Every scenario runs on the same platform: Call Analytics, Voice Assistant (Agentic AI) and the AI Chatbot. Pick the flow and we will prepare a tailored demo.
Solutions that optimize your workflows
Appointment scheduling
Book, reschedule and confirm appointments by phone, WhatsApp or Instagram, 24/7. The Voice Assistant completes the call end to end, the AI Chatbot does the same in chat, and proactive reminders keep no-shows down.
Order & delivery inquiries
Order status, shipment tracking and delivery changes answered instantly on every channel. With CRM and ERP integration, every answer comes from live data, not a script.
Returns & cancellations
Return, exchange and cancellation requests are logged and processed without an agent: the customer is verified, the record is written to your system and the confirmation is sent automatically.
Technical support
First-line troubleshooting and smart routing. The AI understands the issue, resolves common cases on its own and hands the rest to the right team with the full context.
Customer verification (KYC)
Verify the caller securely before any account information is shared. Personal identifiers are masked, every step is logged, and the whole flow is built for GDPR.
Quality & compliance monitoring
Analyze 100% of calls instead of a sample. Agent scorecards, sentiment analysis, legal-script compliance, competitor mentions and real-time alerts on one dashboard.
Solutions tailored to your industry
Designed for heavily regulated industries: end-to-end encryption, personal data masking and an on-premise deployment option.
Banking & finance
Balance inquiries, account transactions, product information and campaign outreach in regulation-compliant, logged, secure conversations, with compliance checks on 100% of calls.
Insurance
Policy information, claim intake and status, renewal reminders by phone and messaging, while Call Analytics flags legal-script violations before they become a risk.
Telecommunications
Fault reports, plan changes and billing disputes: high-volume support automated across phone and messaging, with every conversation analyzed for quality and churn signals.
Healthcare
Appointments, reminder calls, patient information and routing for hospitals and clinics, built on end-to-end encryption and personal data masking.
Retail & e-commerce
Order, return and delivery questions answered on WhatsApp and Instagram, campaign notifications sent proactively and peak-season volume handled with no queues.
Outsourced call centers
Score every agent on every call, automate routine traffic and report service quality to your clients with 100% coverage instead of spot checks.
Your data, on your infrastructure.
Intalkive is built to support your GDPR obligations by design. You decide the deployment model, the retention periods and the permissions.
Security & deployment- On-premise or private cloudAudio, transcripts and analytics stay in your infrastructure.
- Masking at sourceNational ID numbers, IBANs and card numbers are masked before analysis.
- Encryption and role-based accessEnd-to-end encryption, permission boundaries and full audit logs.
Don't see your process here?
Tell us about your workflow and industry, and we will show you on your real calls what Intalkive can automate and analyze.